No matter your level of experience, our “Bootcamp” web marketing training program is provided for all new Aesthetix Media “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
Who We’re Looking For
Desired Education
- Bachelor’s degree is preferred.
- Pre-employment testing is required.
General Knowledge
- Fluent in English (written and verbal). Resume must be in English to be considered.
- Comfortable with both object-oriented and procedural programming methodologies
Qualities
- Likes to get things done, highly efficient
- Commitment to delivering high-quality communication, and bug fixes to users
- Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
- Enjoys solving problems
- Customer-centric mentality, highly empathetic to users
- Obsesses over details
- Enjoys writing processes and making technical concepts more consumable for their audience
- Ability to understand prioritization/urgency level
What You’ll Do
- Ensure all information necessary to the ticket has been completed by the requester- fill in any gaps by gathering information on your own, or if we must, follow up with the requester
- Test site bugs yourself and confirm if you’re able to replicate
- Assign/triage helpdesk ticket to the right team member to execute on the fix (will have flow chart for knowing who to send to)
- Update application documentation, processes and standard operating procedures
- Publish in-app guides/documentation answering frequently asked questions
- Complete and close out tickets independently, when possible (i.e. Tier 1 support troubleshooting)
- Manually test new features and bug fixes
- Clearly communicate when Requests need edits or additional information
- Report on weekly KPIs: ie. tickets received, tickets completed, etc.
- Report on guides/help docs analytics / usage
Compensation
Negotiable, based on experience